Over the past few years, more and more organizations have been adopting new and creative ways to increase employee engagement, more specifically by changing the way and frequency in which they collect feedback. In some cases, organizations have completely retired their annual surveys or decided to adopt pulse surveys to compliment their annual ones, deciding to move to something lighter and more frequent.
With this changing trend comes a new set of challenges - how do leaders handle and manage this feedback? How do you keep employees engaged and frequently participating?
Heather Younger and Ketti Salemme discuss employee and manager concerns around pulse surveys, best ways to gather responses and then acting on said feedback. Using real quotes from pulse survey users, employees, and leaders, you will learn:
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Heather Younger, J.D., CCXP
Heather, Chief Customer Fanatic at Customer Fanatix, is a customer and employee experience consultant, trainer and speaker with proven expertise in building Voice of the Customer and Voice of the Employee cultures and acting as catalyst for customer-driven cultural & process improvements. Heather is a frequent author on LinkedIn’s Pulse platform, a blog contributor for Huffington Post and a member and Certified Customer Experience Professional with the Customer Experience Professional’s Association.
Customer Fanatix is a customer service, customer experience and customer success consulting and training firm. We provide organizations with the motivation and business intelligence needrf to drive amazing customer and employee experiences. Partnering with our clients, we help uncover actionable insights that drive deep process improvements, advancing increased profitability, customer retention and employee loyalty.
Ketti is a Senior Communications Manager at TINYpulse, and has been with the employee engagement software firm for two years. Prior to TINYpulse, Ketti worked for a Fortune 500 company and saw firsthand how much work culture can impact retention, engagement, and productivity.Ketti just moved back to the US after a year of working remotely for TINYpulse and traveling the world.
TINYpulse is an employee engagement software firm which helps over 1000 organizations around the world like HubSpot, AirBnB, and Living Social improve retention, recognition, and results. We do this by flipping the annual employee survey on it’s head and by dripping out lightweight questions on an ongoing basis.