Research Background For Top 10 Employee COVID-19 Concerns

TINYpulse provides an employee engagement solution to help leaders quickly get the pulse of how their people are feeling. TINYpulse started to see a mushrooming of companies pulsing their employees about their concerns when it came to Coronavirus. 

The first wave of companies launched a custom pulse question around their team’s concerns between March 4, 2020 and March 16, 2020. Then a second larger wave of organizations launched similar custom pulse questions to their people from March 17, 2020 to March 24, 2020. There is now a third wave that is also actively pulsing out questions to see how their people are feeling, but that is still in the collection period and not included in this report. 

In total, there were 33 organizations’ (27 domestic and 6 international) responses included in this report. These organizations were also segmented into size by employee count. There were 11 that were “Small <50 employees,” 13 that were “Medium 51-200 employees,” and 9 that were “Large 200+ employees.” Some Large companies was an airline and multiple industries were also represented. 

The common question, and slight variations thereof, that was pulsed out was:

Regarding the Coronavirus / COVID-19 virus situation, what are your top 2 concerns or suggestions (if any) that you'd like us to consider?

We coded and analyzed 918 responses and categorized them into 10 categories plus No ConcernsThe categories (and a brief description) in alphabetical order are as follows:

 

  1. Communications. Mainly focused on internal but also external communications.
  2. Company / Customers. Company goals, performance, and ecosystem.
  3. Culture / Isolation. Maintaining company culture with more social isolation.
  4. Economy / World. Macro issues beyond company, like economic depression.
  5. Family Health. Concerns the well-being of their family.
  6. Gratitude / Positivity. Expressed appreciation for how organization is handling crisis, or expressed positivity to emerge stronger from challenge. 
  7. Home Schooling / Child Care. How to balance children at home as schools and daycares close.
  8. Job Security. Will they be furloughed, laid off, or lose hours.
  9. No Concerns. No concerns at the time.
  10. Personal Health / Safety. Concerned about catching COVID-19 at work.
  11. WFH Productivity. Concerns of maintaining the same level of productivity when WFH (working from home).