"I want to be able to do something nice for them. That's where the Cheers really comes in.."
We had a huge unmet need for recognition. Some departments had little kind of ad hoc programs they would do, just small things, but there wasn't any kind of consistent thing. There was really no options for sending recognitions across teams or across departments. We're a big County. We have about 6,000 employees, about 23 different departments. Not all of them are in this program right now, but even for the ones within, being able to recognize when someone in the health department helps me out trying to access some data source or whatever, I want to be able to do something nice for them. That's where the cheers really comes in. So I think people just hadn't realized how much there was that kind of pent up need, which we also saw on the flip side when we launched, really just a day luge of suggestions.