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Ocean Design: Improving Transparency Through Real-time Performance

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Facilitating conversations and increasing participation rate to 83%

THE CHALLENGE

Ocean Design Group is a small design firm in Wellington, New Zealand. Even though they’re a small company, they still struggle with communication and transparency around performance management. Performance-related discussions were inconsistent across the organization, sporadically held, and leaving issues unaddressed until it was too late. Come time for semiannual performance reviews, untended issues had been smoldering for months, resulting in magnified reactions from employees.

They realized they had a problem on their hands and wanted to find a solution to facilitate conversations between managers and employees all throughout the year. They believed that properly managing these discussions early on would resolve issues before they got out of hand and became surprises in formal performance reviews.

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“We have averted some issues from escalating and have been able to provide relevant support and guidance at the right time.”

Blair Mainwaring, CEO
RESULTS

Although Ocean Design Group has only been using Coach for a few short months, progress towards improving communication and transparency between managers and employees across the organization is apparent. With 83% of all employees being active in Coach, both employees and managers are committed to the process, simply because it works.

Blair shares, “I have found that my 1:1 conversation with my direct reports have improved my ability to understand what's going on in their worlds. I had one instance where a team member was really stressed and concerned that they were failing. If we hadn't had our TINYpulse-inspired 1:1, then I may well have missed this situation — or worse, misread it.”

Transparency and alignment between managers and employees is critical to the success of teams and organizations as a whole. As TINYpulse Coach subscribers, Ocean Design Group looks forward to continuing building their company culture by providing timely feedback through structured and transparent 1:1 meeting.

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