"if you don't have that connection, if you don't have those (manager-employee) relationships built, you're going to have a hard time getting your work done and getting things done well "
I think that one-on-ones play a vital part in employee culture. I think if employees are not having those conversations with their managers, managers are not having them with their employees, then they can't be on the same page, and they can't know what's going well and what's not going well, and if you don't have that connection, if you don't have those relationships built, you're going to have a hard time getting your work done and getting things done well. And my team, we have a couple of coaches on my team that work with our employees in one-on-one settings, as well as provide some team dynamics type coaching, and that has really been a huge benefit to our organizational culture.