“[A] new social contract is developing between companies and workers,” writes Deloitte’s research team. “Young people anticipate working for many employers and demand an enriching experience at every stage. This leads to expectations for rapid career growth, a compelling and flexible workplace, and a sense of mission and purpose at work.”
Rapid growth, a strong mission, and a sense of purpose? That sounds like the hallmarks of employees in the tech space. And that kind of initiative taking is good — we rely on these workers for some of our most exciting and important innovations, and we need their passion to create the technologies that drive all our other industries forward.
The new chief information officer (CIO) of GuideOne Insurance came face-to-face with this issue when he took the reins of an IT department struggling with employee dissatisfaction and attrition.
Faced with a situation that could lead to costly turnover within a difficult-to-recruit employee base, the CIO went in search of a strategy to gather employee feedback and generate proactive solutions.
In this case study, we:
Look at the challenges facing GuideOne Insurance and its IT employees
Examine how GuideOne’s CIO took an active role in effectively identifying key employee pain points
Explore how GuideOne implemented a real-time feedback tool to stay on top of employee needs
Track GuideOne’s results, including a decrease in IT voluntary turnover from 12.0% to 3.1%
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