As a manager, it's one of the worst feelings when a top employee hands you their two weeks' notice out of the blue. You're left wondering why and if there was anything you could've done to prevent it.
Luckily, there's a way: anonymous employee feedback.
Stratacore is a Seattle-based IT matchmaker. They help organizations optimize their IT infrastructure services and broker the best options for them. As a young company, turnover is always top of mind.
Justin Swanberg, Director of Finance, explains:
“Part of the growing pains of a growing start-up company is figuring out who you need to have on your team to grow and be successful. It’s been important for us to find ways to continue to attract and retain that type of mentality, those same types of characteristics, those same types of people.”
When Stratacore started pulsing their employees, the leadership team already knew their employees were happy. But there was one exception.
Through the anonymous survey, Stratacore was able to uncover that there was one unhappy employee at the organization. And through a private messaging system, the Swanberg was able to have a candid conversation with the individual to the point where that individual felt comfortable enough to approach Swanberg in person to explain why they were unhappy.
Establishing a level of trust through the anonymous conversation allowed Swanberg to help the employee in a way that wouldn’t be possible through traditional communication. The two parties worked through the issue, and the employee stayed on board, much happier than before.