12 Questions You Need to Ask in Employee Satisfaction Surveys

by Justin Reynolds on Apr 20, 2017 5:00:00 AM

employee satisfaction survey

It’s widely known that when employees are satisfied with their jobs, they’re much more likely to be happy, more engaged, and more productive. Since successful companies are built on the backs of satisfied and motivated employees, it would seem like a no-brainer that organizations would care deeply about employee satisfaction.

Apparently, that’s not the case.

Believe it or not, 70% of US workers “hate” their jobs, according to a recent study. There are many reasons why that might be the case. Some employees hate their bosses. Others hate their coworkers, while still others simply feel disconnected to the team. There are those who feel as though their hard work is never recognized. Some workers feel expendable. Others believe they’re underpaid. And even others don’t believe in their company’s mission or how it treats its staff.

When employees aren’t satisfied with their jobs, organizations suffer in a number of ways. Here are some of them:

  • Because unsatisfied workers don’t like their jobs, it’s impossible for them to become fully productive
  • Unsatisfied workers can become toxic over time, which could seriously hurt employee morale and pollute your work environment
  • Since unsatisfied workers show up to an office they don’t like every day, it’s only a matter of time before they try to get a job somewhere else
  • Unsatisfied workers may take out their bad attitude on your customers, adversely affecting your brand’s reputation and your bottom line
  • When your company has many unsatisfied workers on its payroll, it’s next to impossible to attract top talent

Do you know whether your employees are satisfied with their jobs? If not, finding out is actually quite easy. All you need to do is ask them directly in anonymous employee satisfaction surveys.

To improve employee engagement and become a stronger company, you’d be wise to issue employee satisfaction surveys at regular intervals. Whether that means once a quarter or once a month depends on your organization. These surveys can be administered electronically and anonymously to ensure employees are able to share their thoughts without fear of retribution.

When crafting your employee satisfaction survey, be sure to avoid sprinkling corporate jargon or corporate-speak into the questions. You want to communicate with your workers directly and honestly as humanly possible. That’s the way you elicit accurate answers that reflect the actual state of your company’s employee satisfaction levels.

So, what questions should be on your employee satisfaction survey? Let’s take a look:

 

01. Do you enjoy our company’s culture?

According to our 2017 Employee Engagement Report, the invisible company culture reigns supreme. The top factors related to employee happiness turn out to be the intangible ones: interpersonal relationships, culture, and work environment. If your employees don’t like your culture, it’s impossible to take your organization where you want it to go.

 

02. Do you find your work meaningful?

In a recent survey, millennials indicated that the ability to tackle meaningful work was just as important as salary when considering where to work. If your employees don’t find their work meaningful, they are unlikely to be engaged.

 

03. Does our company offer adequate opportunities for promotions and career development?

Many of today’s workers care a great deal about having opportunities to climb the corporate ladder and otherwise develop in their careers. Yet, according to our research, only 25% of employees believe their organizations offer adequate opportunities for professional development. If you don’t support career growth, your employees will not be happy.

 

04. Do you feel valued for your contributions?

Our Engagement Report revealed only 25% of workers feel as though their employers recognize their hard work on a consistent basis — a drop of 16 percentage points from the previous year. Make employee recognition a top priority if you want your workers to stick around.

 

05. Does our company give you the tools and technologies you need to do your job well?

Work is not fun when you’re forced to rely on outdated tools and legacy technology to tackle your workload. If the bulk of your staff believes you’re not investing in modern tools, chances are morale is very close to the floor.

employee satisfaction survey

 

06. Do your superiors communicate company news effectively and in a timely manner?

Employees spend at least 40 hours — if not many more — at the office each week. That being the case, it’s only fair that you clue them in on major developments that take place. Nobody likes being blindsided by important news that affects their jobs. If management is unable to communicate effectively, employees will not be satisfied.

 

07. Do you feel as though your job responsibilities are clearly defined?

When you don’t know what’s expected of you, it’s impossible to succeed. When roles are not clearly defined, there is a lot of confusion — which can be demotivating enough on its own.

 

08. Do you think that work is distributed evenly across your team?

According to our research, nearly 70% of workers believe there’s not enough time in the week to get all of their work done. It’s one thing if everyone on the team is overworked. It’s quite another if certain members have work piled on them while others do not.

employee satisfaction survey

 

09. Do you feel connected to your coworkers?

Coworkers are the number one thing employees like about their jobs. However, according to our Engagement Report, only 24% of employees feel connected to their colleagues. It’s impossible for your employees to be truly satisfied at work when they don’t have any friends at the office.

 

10. Do you feel like your job utilizes your skills and abilities as much as it could?

It’s extremely difficult for employees to be satisfied when they feel as though their employers are ignoring their strongest skills. If your employee satisfaction survey reveals that many members of your team don’t feel like their talents are being fully leveraged, start encouraging your workers to pursue pet projects and collaborate with colleagues in other departments.

 

11. Does management seem invested in the success of the team?

If your employees perceive that management is just there to boss people around and collect a paycheck, there’s no chance they’ll be satisfied or motivated.

 

12. Do your managers value your feedback?

Just because they may not be senior-level managers doesn’t mean your employees don’t have fantastic ideas of their own. It’s disheartening to work for someone who never asks for your opinion or ideas. If your employees are never asked to give their feedback, chances are they’re not satisfied.

What questions would you include on this list? Let us know in the comments below.

 

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This post was written by Justin Reynolds

Justin Reynolds is a freelance copywriter, journalist, and editor based in Connecticut.

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