How An Insurance Company Shows Employee Recognition And Appreciation

by Sabrina Son on Jan 26, 2015 8:00:00 AM

logo-1Congrats to Alliance Insurance Group, the winner of the 2015 TINYpulse Raising The Bar Award! They lead the category for their Insurance industry.

The Raising The Bar Award recognizes the company with the most improved employee happiness scores. So we knew that the Alliance Insurance Group would be able to give us great insight about employee recognition. Scott Reese, Managing Partner at Alliance Insurance Group, shared with us how different parts of the organization keep employees happy.

1. Tell us about some of the great things you do in your workplace that keep employees engaged and energized.

The biggest way I keep staff engaged is communication. We have weekly meetings to check in on workloads and the areas that we are behind in, which may require assisting each other in catching up.

We have quarterly staff meetings to discuss processes and procedures and how we can improve those. I am checking in daily with staff to see how they are doing.

On a personal side, each morning the staff are greeted, and we talk about things unrelated to work. When the discussions step away from just work-related topics, the relationship is better and they understand we aren’t trying to grind as much work out of them as possible.

Finding ways to laugh about challenges, building the camaraderie to blow off steam, but know the work has to get done.

Jumping in and assisting if needed. Having management help out lets them know we are in it together.

-Production Team Lead

2. Tell us a little bit about what your company does and why employee recognition is so important to you.

[We are a] full-service insurance agency with a focus on senior housing and long-term care … Employee recognition is critical to empowering our employees to provide best-in-class service each day.

Our staff works hard for our clients, who have entrusted us to oversee their insurance programs to the highest degree. Without employee feedback, our staff would not know how they were doing in their representation of Alliance and would not understand how critical they are to the process.

-Production Team Lead

3. What kind of improvements/changes have you seen in your culture after using TINYpulse?

TINYpulse has really provided a resource for employees to have a place to give honest feedback and suggestions they may not feel comfortable giving in person.

Cheers for Peers is also a great tool and reminder each week to give others positive feedback. We all get so busy and this is just a great reminder to take time and give positive “shout-out” to another staff member. I have seen how great people feel when being recognized publicly by their peers.

-Accounting Lead

4. What are some fun ways you recognize your employees?

  • Surprise Starbucks cards

  • Team lunches

  • Email kudos when I get feedback from clients

  • Ring-the-bell emails that recognize teams

  • TINYpulse shout-outs during our monthly staff meetings

  • Team bonding: picnics, wine tastings, Christmas parties

-Production Team Lead

What kind of reward system do you have in your workplace to encourage recognition?

  • Monetary system through salary and benefits

  • Team bonuses for performance and the team leaders being encouraged to follow suit

  • Reward cards when recognizing fatigue and stress

  • Producer of the Year

  • A.M. of the Year

  • 212 of the Year

  • Founders Award

  • Most Cheers of the Year

  • Cheers Leader of the Year

-Operations Officer

Thank you to Scott and his team at the Alliance Insurance Group for sharing their story! Keep an eye out for more interviews with TINYpulse award winners.



The Effects of Employee Recognition & Appreciation Report by TINYpulse
author avatar

This post was written by Sabrina Son

Sabrina is the managing editor for the TINYpulse blog. A Seattle native, she loves her morning (or anytime) coffee, spending her weekends on the mountains, and of course, the famous rain.

Connect with Sabrina