Great company culture doesn't just happen. It requires a lot of planning, designing, and execution in order to achieve this ideal workplace environment. In a recent Forbes article, Josh Allan Dykstra detailed "four core disciplines" that a company must adhere to in order to truly build a fantastic company culture. This excellent write up includes "action items" for each discipline to help leaders understand the how as well as the what.
There's a direct relationship between how well you treat your employees and how well those employees treat your customers. Josh Patrick recently blogged in The New York Times that this relationship was the biggest lesson he learned in 35 years of owning and coaching businesses. He continued, "It took me 10 years to learn this lesson, but once I did, our customer service went from O.K. with lots of effort to great with minimal effort." If employees feel respected by their employers, they will take more ownership of their jobs, resulting in a more positive experience for your customers.
Preparing for job interviews can be a grueling process. Trying to predict what questions will be asked of you can be an endless mind game. Alison Johnston thinks that there are 3 common questions every interviewee should be ready to answer. The first one she wrote about, "Why are you on the job market?", can be tricky to respond to depending on what the story is with your last job. Finding a way to put a positive spin on your situation is key to avoid earning any "red flags". The idea is to become as comfortable as possible answering the common questions so that you can present yourself as the candidate your dream company is looking for!
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